WHAT IS THE BATTERY LIFE? HOURS OF CONTINUOUS USE? HOW DOES YOUCAN BW Space CHARGE?
The battery can last between 5-7 hours with minimal use. Formore of a continuous use, the battery canlast 3-5 hours. The total charge time is 8-9 hours.
WHAT ARE THE DIMENSIONS AND WEIGHT?
51CM x 39CM x 12CM/4.2KG
HOW DO I TURN ON AND OFF?
You turn on the drone through the Youcan app.
HOW DO YOU SET IT UP?
Connect the drone and the wifi repeater with the tether, open the Youcan app and connect to the drone. once connected Youcan BW1 is ready to go!
DOES IT HAVE AN APP? WHICH PHONES DOES IT WORK WITH?
Yes, the app is available for iPhone/Android phone/iPad/Android pad and is available from the App Store & Google Play.
HOW DO YOU MAINTAIN THE DRONE & CLEAN IT?
Soak the drone in distilled water for 24 hours after it has been used.
WHAT IS YOUR REFUND POLICY?
We only refund before the item has been delivered. When the item has been delivered, no refunds are available.
DOES THIS PRODUCT COME WITH A WARRANTY
Yes, 6 months of non-human damage, you can send to the designated repair point. Any more than 6 months there will be a charge for spare parts.
HOW QUICKLY WILL MY ORDER BE PROCESSED?
All order are received prior to 9:00 a.m.(GMT+8), Monday through Friday, are processed within 1-2 business days(unless otherwise indicated on our shipping page in checkout). Flat Rate Standard delivery takes up to 7-10 business days after your order has been processed. Express delivery takes up to 3 business days after your order has been processed. Please contact Customer Service at 86-21-38285600 for further details. We're here Monday through Friday, 9:00 a.m. to 6:00 p.m. (GMT+8).
HOW CAN I CANCEL MY ORDER?
If you would like to change or cancel your order, please contact us via email@example.com or (+86) 021-20936568. Please keep in mind that our systems are designed to get orders on the way as quickly as possible, and we'll be unable to cancel your order if it's already entered our shipping & handing process.
HOW DO I PAY FOR MY ORDER?
For your convenience, we accept Paypal and all major credit cards (VISA, MasterCard, American Express, Discover JCB).
IS MY CREDIT CARD SECURE?
The importance of security for all personally identifiable information associated with our customers is of utmost concern to us. We take great care in providing secure transmission of your information from your computer to our servers. For instance, wjhem credit card information is transmitted, we use the industry standard SSL (secure socket layer) encryption. SSL encryption is a method by which information is encrypted while being transmitted over the internet. While no method is completely impenetrable, SSL is the state-of-the-art encryption technology used in e-commerce today. Unfortunately, no data transmission over the Internet can be guranteed to be 100% secure. As a result, while we are committed to protecting your personal information, Youcan Robot cannot entirely ensure or warrant the security of any information you transmit to us.
HOW TO QUICKLY AND EFFECTIVELY CONTACT THE YOUCAN TEAM?
If you have any questions about purchase, please consult the pre-sales team at firstname.lastname@example.org or contact us online at the Live Chat at the bottom of the page. If you are unable to place an order online in the store, please contact our sales team for assistance: email@example.com. After purchasing the product, if you have any doubts about the use of the product or would like to know our after-sale service and maintenance policy, please contact our service team: firstname.lastname@example.org. To become an Official Dealer, please contact: email@example.com. To communicate with us in the first time, please dial (+86)-021-20936568. Note: Our working hours are Monday to Friday 9 AM to 6 PM GMT+8. In the event of a holiday, we will postpone the problem to the next business day to resolve.
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Youcan Robotics(Shanghai) Co.,Ltd.
Room 701-708. No.800.Huanhuxier Rood. LinGang New City.