StoreaftersalePolicy

aftersalePolicy

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aftersalePolicy

SERVICE RANGE

Youcan Robot warrants that the Youcan Robot You purchased will be free of defects
in material and workmanship under normal use. The warranty period of this producr
starts on the day after you receive the goods.

HOW TO OBTAIN AFTER-SALE SERVICE

During the warranty period, if the product does not fulfill the guaranteed functions,
please contact Youcan Robot for appropriate after-sales service.
E-mail:service@youcanrobot.com
(+86)-021-20936568
Remote Assistance:Skype
Facebook:YoucanRobot

YOUCAN ROBOT’S SOLUTION

After contacting Youcan Robot, please elaborate on the product's existing problems. Youcan Robot
Technical Support will attempt to diagnose and resolve your issue by phone, email , or remote assistance.
Youcan Robot guides you through the downloading and installing of designated software updates.

If over-the-phone application software updates can not solve your problem, you will need to send
the product back to the Youcan Robot for further testing. Youcan Robot arranges the service according
to the type of warranty service the product has.

YOUCAN ROBOT’S SERVICE TYPE

Youcan Robot offers you the following after-scales service: return service, replacement service and
warranty service. For more information, contact Youcan Robot. You will also need to fill in the
Maintenance Request Form and send the product to be repaired together with the application form
to Youcan Robot.

RETURN SERVICE

Meet the following conditions apply for return:
√ Customers receive the goods within 7 natural days, the product has no manufacturing defects,
product packaging, accessories, gifts, manual completem, and no man-made damage, is not activated
to use, does not affect the secondary sales;
√ Customer received the goods within 7 natural days, found that the product has non-human damage
performance failure.

We have the right to reject the customer's return request if:
× Since the date of receipt more than 7 natural future retrun request;
× Incomplete returns, packagewing, accessories, gifts, manual is incomplete, or the appearance of
man-made damage;
× Can not provide legal proof of purchase or receipt when making the return, or forgery or alteration
of the document;
× Collision, burnout, and unauthorized modification due to non-product quality problems, improper
installation of foreign matter (water, oil, sand, etc.), failure to follow the instructions and quality
problems caused by the operation;
× Tear, change the lanel, the machine serial number, waterproof mark, security mark, etc.;
× Due to unavoidable factors, such as fire, flood, lightning, traffic accidents and other irresistib
damage caused by the product;
× Contact Youcan Robot did not return the corresponding item within 7 calendar days after confirming
the retrun service.
× Other conditions described in the policy.

REPLACEMENT SERVICE

If one of the following conditions is met, a replacement may be required:
√ Customers receive the goods within 15 natural days and found that the product was damaged during
transport and can provide the transport company to provide evidence of damage;
√ Within 15 days of receiving the goods, the customer finds that there is a serious discrepancy between
the product and the original product in one or more important aspects.
√ Customers receive the goods within 15 days of natural, found that the product has non-human
damage performance failure.
We have the right to reject the customer's replacement request in the following cases:
× Request for replacement after more than 15 natural days from the date of receipt; × Replacement can not provide legal proof of purchase or documents, or forged documents, altered;
× incomplete replacement, or the appearance of man-made damage;
× Youcan Robot technical support testing, there is no quality problem itself;
× Collosion, burning, and unauthorized modification due to non-own quality problems, foreign matter
(water, oil, sand, etc.), improper installation, failure to follow the instructions and quality problems
caused by the operation;
× Tear, change the label, the machine serial number, waterproof mark, security mark, etc.;
× Due to unavoidable factors, such as fire, flood, lightning, traffic accidents and other irresistible
damage caused by the product;
× Contact Youcan Robot did not return the corresponding item within 7 calendar days after confirming
the return service.
× Due to transport damage caused by replacement but failed to provide the transport company issued
a certificate of damage;
× Other conditions described in the policy.

WARRANTY SERVICE

In the product warranty period the product performance failure, you can apply for product warranty
service.
The implementation of free warranty service must meet the following conditions:
√ Since the purchase of products in the provisions of the product warranty period narmal use,
non-human performance problems appear products;
√ No unauthorized disassemble, no non-official instructions to modify or install, other non-human-induced
failure;
√ Provide a valid proof of purchase, documents and asingle numble.
The following conditions do not belong to the free product warranty service situation:
× Occurred in the artificial non-product quality problems caused by the collision, burned accident;
× Damage caused by acts of unauthorized modification, disassembly and opening of shells caused
by unofficial instructions;
× Failure to follow the instructions of the incorrect installation, use and operation caused by damage;
× In the absence of an official instruction, the customer repairs the damage caused by the fitting;
× Due to non-official instructions of the circuit transformation, or battery pack, charger improper
use of the damage caused by the match;
× Failure to follow all instructions on product navigation and filming caused damage;
× Damage caused by handling under harsh environment, such as big waves and fast water flow;
× Damage caused by take-off in excess of safe take-off weight;
× Damage caused by forced flight in the event of aging or damage to components;
× Damage caused by reliability and compatibility issues when used with non-Youcan Robot-certified
third-party components;
× In the case of insufficient power, or the use of quality problems in the battery lead to insufficient
discharge caused by damage;
× Machine serial number, factory labels and other signs tore up, altered signs;
× You are not authorized to ship the items within 7 calendar days after contacting Youcan Robot to
confirm your warranty.

OTHER NOTES

√ Different countries to buy products, in view of product differences, warranty returns and warranty
service will be different.
√ You need to pay the shipping fee when sending the product to Youcan Robot.
√ The user needs to send the product back to you. Youcan Robot Service Center will check the product
to confirm the problem after recievint the machine. If it belongs to the quality defects of the product
itself, Youcan Robot is responsible for testing fees, materials costs, labor costs and courier fees.
√ If after testing the product does not meet the free maintenance conditions, the customer may
choose to pay repair or original machine sent back.
√ If the machine's problem is not covered by the warranty (such as man-made damage to the machine),
we will charge the appropriate testing fee, replacement parts fee, testing fee, labor fee and courier
fee according to the specific problems.
√ Please note that product maintenance may result in loss of data. Please backup your data before
proceeding.
√ Youcan Robot will not provide data analysis service after the product is overwritten.
√ Do not send back the battery damaged, bulging, leakage and other serious damage to the battery;
if it has been sent back, we will be discarded by our company for such batteries will not be returned.

REPLACEMENT PRODUCTS AND COMPONENTS

If the warranty involves replacement of a product or part, the replaced product or part will be
the property of the Youcan Robot, and the replacement product or part will be your property.
Only unmodified Youcan Robot products and components may be replaced.
Youcan's replacement products or parts may not be new, but they are definitely in good working
order and at least have the same performance as the replaced part. The replacement product
or accessory has the same warranty on the remaining warranty of the original product. Replacing
a product or part will bind the new S/N.

USE OF PERSONAL CONTACT INFORMATION

If you obtain service under the terms of this warranty, you authorize Youcan Robot to store, use
and process the Voyage Log's information and your contact information, including your name, phone
number, address, and email address.Youcan Robot can use this information to conduct the services
under this policy. We may contact you to ask if you are satisfied with our warranty service or to notify
you of any product recalls or safety issues. To achieve this goal, you authorize Youcan Robot to transfer
your information to any country where we do business and to provide it to the agencies that represent
us. We can also disclose this information if required by law.

IN ORDER TO PROVIDE MORE EFFICIENT SERVICE FOR YOU, PLEASE FOLLOW THESE STEPS

√ Back up all the data contained in the product or make sure they are safe;
√ Except for sailing records, remove all data on the device, including confidential information,
proprietary information, and personal information. If any such information can not be deleted, please
modify this information to prevent others from obtaining or leaving it to not constitute personal data
as defined by applicable law. Youcan Robot is not responsible for any data lost or leaked, including
confidential, proprietary, and personal information, on the product returned or under warranty;
√ Provide Youcan Robot with all system passwords if necessary;
√ Ensure that Youcan Robot can fully, freely and securely access your equipment to provide after-sales
service;
√ Remove all functional parts, parts, optional parts, modified parts and accessories outside the
after-sales service coverage;
√ Ensure that there are no legal restrictions on the replacement of products or components;

NON-SALE POLICY TO PROTECT THE SCOPE

× Accidental non-product quality problems caused by the collisition;
× Damage caused by acts of unauthorized modification, disassembly and opening of shells caused
by unofficial instructions;
× Failure to follow the instructions of the incorrect installation, use and operation caused by damage;
× In the absence of any official instructions, the customer repaires the damaged parts;
× Due to non-official instructions of the circuit transformation, or battery pack, charger improper
use of the damage caused by the match; × Failure to follow all instructions on product navigation and filming caused damage;
× Damage caused by handing in harsh environment such as big waves, turbulent currents, etc.;
× Damage caused by forced navigation in the event of aging or damage to components;
× Damage caused by reliability and compatibility issues when used with non-Youcan Robot-certified
third-party components;
× In the case of insufficient power, or the use of quality problems in the battery lead to insufficient
discharge caused by damage;
× Uninterrupted of error-free operation of the product;
× Data loss or damage caused by the product;
× Any software program, either installed or installed behind;
× Failure or damage caused by any third-party product, including those provided by Youcan Robot
at your request or integrated with Youcan Robot products;
× Any technical support or other support provided for the machine, such as to help with "how-to"
questions and about machine setup and installation issues;
× Change or remove the product or part of the identification label.

LIMITATION OF LIABILITY

Youcan Robot is solely responsible for the loss or damage to your product if: The product is owned
by Youcan Robot; or the product is on your way to shipping Youcan Robot.
Youcan Robot is not responsible for the loss or disclosure of any data contained in the product,
including confidential information, proprietary information, or personal information. Youcan Robot
and its afficiates, suppliers, resellers or service providers, whether or not any of the remedies set
forth herein fulfill their fundamental purpose and whether claims are based on contract, warranties,
omissions, strict liability or other liability theory. This is not responsible, even if advised of the possibility
of such dictions is exceed: 1) A third party makes claims of damage to you; 2) Loss, damage, or disclosure
of your date; 3) Special, incidental, indirect or consequential damages, including, but not limited to loss
of profits, business income, goodwill or anticipated savings. The entire liability of Youcan Robot and its
affiliates, vendors, vendors, or service providers, for whatever reason, is limited to the direct loss you
actually suffered and no more than the amount you paid for the purchase.
The above limitations do not apply to both injury (including death), To you can be liable under this you
can be liable in law, and for indemnification of immunity and portable domains.
Some countries or jurisdictions do not allow any investigation or limitation of incidental or consequential
damages, so the above eclusions or limitations may not apply to you.
Your other rights:
This warranty gives you additional, specific rights. You may also have other statutory rights, depending
on the applicable law in your country or jurisdiction. Depending on your written agreement with Youcan
Robot, You may also have other rights. Nothing in this warranty statement affects the legal rights not
exempt or limited by contract, including the rights conferred on consumers by the laws or regulations
governing the sale of consumer products.

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Youcan Robotics(Shanghai) Co.,Ltd.
Room 701-708. No.800.Huanhuxier Rood. LinGang New City.
Pudong New Area. Shanghai. China.
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